The retailer was teeming with customers in the evening, with the total number for the day likely to have crossed 30, when the store shut down at 11 pm.
Their marketing and branding is always appealing, and they manage to sell over 12, single-brand home furnishing products in one location without overwhelming the millions of customers that visit their stores each year.
This is a true testament to a brilliant and meticulously planned Customer Experience. That being said, I hate shopping, and avoid it at all costs. So when my wife recently asked told me to join her on a trip to Ikea I begrudgingly accepted.
Instead of mindlessly following her around the store for 2 hours, I decided to play a little game. While I Ikea customers service walking through the store I went on a scavenger hunt looking for indications of what makes the Ikea customer experience so positive.
We visited the Ikea store in Ottawa, Canada…. But in reality I could have gone to any of their stores worldwide. The beauty of the Ikea experience lies in consistency.
Customers never face the burden of having to re-learn the layout of a store each time they visit a new location. Upon entering the store, I was greeted by this pleasant gentleman, ready and willing to help me find a product. This kiosk accommodates a very common use case: Next I was presented with a map of the store.
Although each department is well marked on the map I believe there is a single takeaway message from this sign: By the halfway point of our expedition I was getting a little tired and cantankerous.
Ikea is famous for presenting their products in a real world context, designing elaborate showrooms to showcase products. However, I found it interesting that they also organize their products within a more traditional information architecture, perhaps appealing to a separate subset of customers.
Awareness that customers will often be shopping with children definitely contributes to the positive experience.
The classic Ikea measuring tape and note taking stationery, available free of charge, to accommodate users who may have forgotten these essential furniture-shopping tools.
As we approached the end of our journey, we were enveloped with the sweet smell of hundred upon hundreds of scented candles. As we carted around the warehouse, picking up the various articles for purchase, I was again impressed by the layout of the room.
Large oversized aisles and carts that can rotate and swivel in any direction made pick up easy grocery stores take note! We made our purchase and as we were getting ready to leave, my wife exclaimed that she needed to make a return.
Recalling my last product return experience at Pizza Hut, I was full of dread… …But to my surprise the experience was divine!The Customer Experience of IKEA I’ve always admired IKEA as a business. Their marketing and branding is always appealing, and they manage to sell over 12, single-brand home furnishing products in one location without overwhelming the millions of customers that visit their stores each year.
IKEA was providing their service to about million customers per day. Its fame can be judge from its debut in London in , before opening door 6, people arrived.
The best Ikea phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Ikea rep, reminders when the call center opens, tips and shortcuts from other Ikea customers who called this number.
We can pickup, deliver and assemble your furniture from IKEA Brooklyn or Ikea Elizabeth stores. We an Alternative Ikea delivery Service in NYC.
About IKEA IKEA. IKEA is a multinational group of companies which designs, manufactures and sells flat pack furniture, home accessories, appliances and small motor vehicles all over the world. IKEA Customer Service Reviews. Updated August 9, 40 reviews. Filter. Cheers to 75 years of IKEA!
From our co-workers to our customers to our store communities, thank you to all who help make everyday life better for the many people.
#IKEA75 #GreatPlaceToWork —27 days ago/5(67).